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1.
Who
Is KCIC Collectible Porcelain Christmas
Ornaments? KCIC
(Keep Christ In Christmas) Ornaments is a Christian-owned
business located in Pittsburgh, PA, USA. It is important to us that you
receive top quality products and service when you purchase from this
site. We fully understand and accept our accountability to God for the
quality of our products and the way you are treated. Read a few
of the compliments from our customers.
2.
How
Did You Get Started? Click here
for a brief history of KCIC Christmas Ornaments.
3. How
Do I Know I Can Trust You?
Internet
merchants who are serious about the quality of their products and
maintaining a good relationship with you will take a number of steps to
ensure your shopping satisfaction. They will:
We meet all of the above.
Go here for more specific information about KCIC Christmas
Ornaments. If you are uncomfortable about shopping at our
site we encourage you
to pray and ask for God's wisdom before making any purchase here (or, for
that matter, any where else on the Internet.)
4. How are KCIC
Porcelain Ornaments Made? The process begins
with prayer and researching of Scriptures. After the
Bible verse is selected, we choose the decorative trim, colors and porcelain shapes,
Then, we determine how many to produce and proceed with the process of
inscribing and decorating the ornaments. Click here
for a brief history of porcelain. See a Catalogue
of all KCIC products with links to close-ups.
We fire them ourselves and
produce only a limited quantity each year. Every ornament
includes a serial number and Certificate of Authenticity. This
Christ-centered Christian Christmas ornament is fine quality, collectible,
inspirational home decor especially made to display or give as
a gift. It glorifies the birth of Jesus Christ
and enhances your celebration
of a Christmas that begins with Christ - a Christmas with real meaning. You
or the person to whom you give it, will
cherish it for life. And, every ornament includes a lifetime, free replacement guarantee.
5. How Are KCIC Glass
Ornaments Made? The idea for and process of creating these unique gold
and silver glass ornaments also
begins with prayer. We paint each ornament by hand with a total of twelve
combined
coats of base,
color and varnish. They are meant to remain beautiful for a lifetime. There are of course, surface imperfections common to
this glass ornament over which we have no control. We added a
color-coordinated hanging ribbon for display on a Christmas tree with branches of any thickness.
Each glass ornament includes a booklet with the
Bible story that is illustrated by the ornament. The text is in some cases a
direct quote and in other areas a paraphrase of
many several reputable Bible translations. We created a child-friendly
version with
simplicity and truth for you to share with your loved ones. The glass ornaments are quite fragile and should be handled with care. You
get a three year free replacement guarantee.
The Family Life ornaments are selected from
among America's top importers and designers of Christmas ornaments. All
of our ornaments can be displayed on the
tabletop brass or silver multi-arm ornament
stands on this site. Like the Deluxe porcelain ornaments, some of
the Family Life ornaments include stands or ornament hooks.
6. Are The Porcelain
Ornaments Too Heavy To Put On A Tree? Yes
and no. Yes, the Oval and Round porcelain ornaments are too heavy for a tree with thin
or drooping branches (such as white pine.) That is the reason we added
0rnament Stands
for table top display. Many of our customers purchase the Deluxe
gift packaging with the ornament stand and display their ornaments all year around. (See the Comments
from KCIC customers.)
No. The Oval and Round porcelain ornaments look better on a tree with sturdy branches such as a Frazier fir or artificial tree with metal
branches. The lighter weight Scalloped porcelain ornament looks
wonderful in multiples hanging
on any tree. Just be sure you place it on a sturdy branch.
7. Why Do You Personalize
Your Porcelain Ornaments? We
think an inscribed, custom
or engraved tag on the back of the
Deluxe and Grand ornaments
makes the message of Christmas just a little more personal. It is our prayer
that you (or the person you are gifting) will feel the incredible, personal
love of God every time the ornament is read with the name. In keeping
with the personalized nature of our porcelain ornaments, as much as
possible, we also select Family Life ornaments that can be inscribed or
engraved - for a personal touch.
8. Are Your Ornaments
Exclusive?
Absolutely!
9.
Are your Ornaments
Guaranteed? Absolutely, as long as
you are a registered owner of KCIC ornaments
and your ornaments are stored properly in the Indestructo box we supply!
Porcelain
Ornament Guarantee:
We will gladly replace any properly stored broken, defective or damaged
porcelain ornament
as long the ornament is still active stock. If
the ornament is not available, you will receive a comparable replacement.
Click here for help with returning an ornament.
From time to time we will refurbish ornaments with new bows and upgraded
trim. Click here for help with refurbishing an
ornament. Click here to register your
Christmas ornaments.
Glass
Ornament Guarantee: The bow
and ribbon are warranted up to five years. Replacement of a broken or
damaged glass ornament is limited to two years from purchase and is subject
to availability of the ornament. You must be a registered KCIC Ornaments
owner. Click here for return instructions. Click here to register your glass Christmas
ornaments.
10. How Do I Care
for My Ornaments and Ornament Stands? Click here
for more info.
11. Why Must I Keep My KCIC Ornaments In Your
Storage Box? The guarantee on KCIC
ornaments reflects a small part of the loving nature of our God -
unconditional, setting boundaries, lasting for a lifetime, replacing that which is damaged
or broken. You get an Indestructo brand storage box
in which to store your ornaments. The box is rated to withstand up to 200 lbs of
pressure and will protect your ornaments from damage and
breakage during shipping and off-season storage. If you
return the ornament for refurbishing or
replacement, it must be returned in the original storage box.
12. Do I Really Have
To Register
My Ornaments?
It is in your best
interest to do so. Registration activates your unlimited
replacement guarantee. In addition, when we add accessories or upgrade the
trim, you
will receive them free or at a discount. You can register
your ornament here on our site or send in the post card enclosed
with your ornament.
Please Note: There is no
replacement guarantee or warranty
protection on our ornaments if you are not a registered owner or if
you store them in any box other than the one we supply.
13. Do You Have Any Specials
That Will Save Me Money?
- Corporate customers,
faith-based non-profits, churches and ministries that purchase five or
more Deluxe or Grand Porcelain ornaments will get a flat ten percent
discount off the cost of the ornaments and custom name plates.
Ornaments shipped to you will include free gift wrap. Click here
for more details about this custom ornament program. Or, call for more
information:
1.888.539.2884 .
- Ministries,
faith-based non-profits, churches and missions that purchase five or
more Deluxe or Grand Porcelain ornaments will get a flat ten percent
discount off the cost of the ornaments and custom name plates.
Ornaments shipped to you will include free gift wrap. Click here
for more details about this custom ornament program. Please call for
more information:
1.888.539.2884 .
- Family
gift customers purchasing
five or more Deluxe or Grand Porcelain Christmas ornaments, get ten
percent off the total cost of the ornaments and custom engraved name plates.
Click
here for more details about our family gift program. Orders should be
placed by December 10th for guaranteed delivery before Christmas.
Expedited shipping charges may apply. Please call
1.888.539.2884 for more information.
- You will also be enrolled in our
Preferred Customer Club. You'll get a 10% discount on
every future purchase and Free gift wrap.
- Buy two
or more Events Series
Glass Christmas ornaments and get a discount. A full set of four is also discounted
and includes free
gift packaging and gift wrap.
- If you are responding to an
ad offer
be sure to put
the code # (i.e. #XXXX) on the order form. The discount will be applied
after you enter products
on your order.
14.
I'm Watching My Pennies. Do You Have
A Payment
Plan? As a convenience
to you, the EZ-PAY button on our site makes the purchase of KCIC
ornaments even more affordable. Individual ornaments eligible for
deferred payment are:
- Redeemer Deluxe Gift Packaged Porcelain
Ornaments: billed in two installments, 4 weeks apart:
$30 (or two payments of $15 each).
- Prophecy Deluxe (oval, round and
scalloped)
- Fulfilled Deluxe (oval, round and
scalloped)
- Impact Deluxe (oval, round and scalloped)
- Joy Deluxe (oval, round
and scalloped)
- All Renaissance Spirit ornaments () billed
in two installments:
$40 (or two payments of $20 each).
- Renaissance Nativity, Renaissance Events
etc.
- Sets of four Advent Story glass ornaments:
billed in two installments:
$54 (or two payments of $27 each).
- 67" - 69" Floor stand Ornament
trees: billed in two installments:
one half the total amount including shipping.
Just click the EZ Pay link on
the appropriate order page and indicate you want to pay in "Installments" on the secure order form. Please
note: EZ-Pay buttons link you to a second, different secure cart. If you
are ordering deferred and non-deferred products, complete the EZ-Pay
transaction then, return to our site and complete your order.
15. How Can I Pay
For My Order? We
accept Visa, MasterCard, American Express,
Diners Club, JCB, Discover, debit cards,
money order, business or personal check. For your convenience, we can process your payment five
different ways:
- online from a secure server: You will receive a copy of your order by e-mail.
- by phone:
After June1, 2005 you will be able to
Note the ornament, tree or stand you want and call our toll-free
order line
1.888.539.2884
to place your order.
- by mail order: If you prefer not to place a credit card or
check order on line, use our print Mail/Fax
Order Form.
Complete the form and mail it to us with your check, credit card
info, money
order or certified check payment.
- by fax:
Complete the mail order form and fax
it to 1.888.539.2884. Our fax number is the same
as the phone number.
- by e-mail. Tell us which ornaments
you want so we can reserve them for you. Put your phone number in the
e-mail and we will call you back within 24 hours.
- by Paypal: go here for more
information.
- If you have any questions, please
call or e-mail.
For orders outside of continental USA, we
can not accept personal checks. We will ship only to the ordering
address, Fed Ex or UPS International only and you must sign for the package.
We can accept credit card or bank-to-bank transfer payments from
overseas clients. International shipping charges will be calculated for you and added to your
bill. You will be notified of the amount and sent a link to our secure
payment server to complete the transaction.
16. Is It Really Safe
to Give You People My Credit Card?
Yes!
Your credit card/checking account order is processed at 2Checkout.com.
That means, the small amount of personal data collected from you in
order to process a sale is encrypted (encoded and scrambled) before it is
stored or sent over the Internet. You do not have to worry that
information will be misused or stolen. In addition, your credit card or checking account information is carefully
guarded and removed from the Internet server after we ship your order. We realize it can be
annoying for you to supply this info every time you call or buy. But
that safeguard is for your protection.
17. Can I Pay
For My Ornaments With A Check? Yes.
(1) Enter your checking account info on our secure order form and it
will be processed ust like our credit card sales. We
will ship the product after notice that your payment has
cleared. (2) If you mail us a check, we will
generate a one time check from the info on your original and return
the voided original to you. 3) Or, to
save time, you
can fax a copy of your completed check to us at
1.888.539.2884. Your
products will be shipped as soon as your payment clears.
(3) Returned Checks: Any check returned for insufficient funds or
stopped payments will be charged a $25 return check fee. If we must send
your bad check to a collection agency, you will be charged a $50 fee plus
attorney and/or collection fees. Click here
to see what you need for making a secure payment by check. You can also use
your PayPal account to pay with an eCheck.
18. When
Will I Get
My Ornament Order?
Individual orders are shipped promptly (via
UPS or USPS
Priority mail with tracking) within 24-48 hours according to available stock.
We will send you the tracking number when your
ornament or ornament stand/tree is shipped. They will arrive within 2-5 days
depending upon where you live and you may have to sign for the package. If
we can not ship immediately, we will notify you when we expect to have your
order in hand. It will be shipped to you upon arrival. Or, in the case of
our large floor trees, drop shipped from the manufacturer. There will be
additional shipping charges for:
- or expedited shipments
made via USPS express mail
- expedited UPS,
FedEx or any other delivery service
- international orders going outside of the USA
- custom ornaments and
corporate gift orders of more than 10 items.
Click
here for more information about our shipping methods,
your options and related costs.
19. What
Does "Ready to Give" Mean?
The "ready-to-give" gift packaging of KCIC
Christmas Ornaments
reflects the generous nature of our God. We include
everything you need
to display and store your ornaments, all neatly arranged in an attractive gift
box with color-coordinated tissue and shred packaging.
Your gift also includes a gift tag with your name. Gift boxes are
wrapped in white paper for shipping. No bulky box, messy peanuts or
shredded paper to dispose of after it arrives. After the paper is removed, the gift box with
your tag and bow remain. Click here
to see your gift before packaging. Click here to
see it wrapped for shipping.
20.
Can I Have Ornaments
Sent To More Than One Person? Yes! with ease.
Select the ornaments you want, make your payment, then return to our site
and fill out the Multiple Gifts form. Include the name, address and message
you want to send to each person. We will match the form with your order and
ship accordingly. We may call
you to confirm. The gift tag will have your name written on it. Available to US
residents only.
21. Can I Buy
Your Ornaments In A Retail Store?
At the present time, our ornaments are sold exclusively by phone order, on
the Internet or mail order. Plans are underway to bring them to
Christian retail stores. But, I'm
in your area. Can I stop by and take a look at your Inventory?
We
enjoy conversing with our local customers, but we are not set up for walk-in
sales or traffic.
22.
Do You Have Gift
Certificates? Yes! Our
elegant gold embossed Gift
Certificate allows your loved one to
choose their own ornament and we will add your engraved message.
Choose that option on the Order Form. A few clicks and your shopping is done.
23.
Is There A Cut Off Date
For Ordering Gifts? Orders for
individual ornaments are processed and shipped from January 22 until
December 23rd each year. See our Ordering Calendar
for deadlines. Please note, if you are ordering after
December 15th, we can not guarantee the ornament you want will be in stock
and we can not guarantee delivery before Christmas unless you use
expedited shipping. After December 20th, only Fed Ex.
overnight or two-day air is available for guaranteed delivery before
Christmas.
Additional shipping charges will
apply. Order now to be sure you get the ornaments you want in time
for Christmas gift-giving!
Click the following links to read more
about our custom ornament programs: Custom
Ornaments, Family Gifts,
Corporate
gifts and Ministry
Partner Gifts.
24.
I Am So Busy This Time Of Year! Can You Gift Wrap Them For Me?
Go here for more detailed information about our
shipping policy and procedures. As for gift
wrapping, this year, all of our ornaments will include a gift box, gift label,
gift wrap and gift card. It arrives "ready to
give". lick
here
to see all of the gift wraps we offer.
25.
Can I Reserve New
Ornaments In Advance Of Series Issue? Yes.
Normally, your gift
will arrive in plenty of time to give or display during the holiday season.
But please be aware, if you order on line, our credit card processor
(2Checkout.com) does not distinguish between back orders and current orders.
Therefore, your credit card will be billed. If we can not deliver your
ornament in a timely manner, you will be notified and your card will be
credited immediately should you decide to cancel the sale.
You can order by mail and
your card will not be billed until shipment. Again, if your order can not be filled, you will be
notified immediately and your order will not be processed. Questions?
Call
or e-mail us at any time for a response within 24 hours.
26. What If I Need
To Return My Ornament, Ornament Stand/Tree
or Want a Free Upgrade/Refurb? For
more information about the KCIC warranty, shipping, cancellation and return policies, click here. For more information about our free
upgrade/refurb program, click here. And, click the
following links
for more information about packing your ornament
for return, packing
it for refurb. To return an ornament stand or tree click here
for instructions.
27. What is the Preferred
Customer Club?
When you purchase three
ornaments or more on your first order from our site, you'll get an immediate 10% off your
purchase, free name
plates, free six word inscriptions and free gift wrap on
all your gifts. Click here for more
details.
28. I Want To Buy
A Whole Set or Collection And Stretch My Payments. Can I Do That? Yes.
We have a Collectors Club for the Redeemer porcelain
ornaments. By November 30th, you will have them all, including the last
ornament in the series due out in 2005. Click here
for more details.
29. I Bet KCIC Ornaments Would Sell
Like Hotcakes In My Area. Can I Make Money Selling Your Ornaments? Yes! We
have an Internet Partner Affiliate Program and a Gift
Consultant program both of which pay you ten percent per ornament sold
(before postage, which is included with every ornament.)
30. What Is Your Privacy
Policy? KCIC will never sell, rent or give your
personal information and e-mail address to anyone, with or without your permission, for any reason.
Your customer or donor mailing list is kept confidential. We will not share or sell it to anyone. We hate to receive "spam" and will do everything in our power to protect
KCIC customers. To see a detailed
privacy policy, click here. If you
have any further questions, you can also contact us toll-free
at 1-877-591-0325.
31. I Know You Folks Believe in "Keeping
Christ in Christmas". How Do You Help People
Who Do Not Know Christ? We
include a Christmas-themed ministry tract written by Billy Graham and a Christian
themed pocket calendar with our ornaments. If you are sending our ornament as a gift to someone
who needs to know the love of God, they will receive a gospel message of
salvation with our toll-free number to call for prayer. Or, you can share your
tract personally with someone you know. Our site also has links to
other reputable Christian ministries.
By
the way, before it is shipped, we earnestly pray for each person who
purchases
an ornament or ornament stand/tree and every person/ family who receives a KCIC Christmas
ornament, stand or tree
32. Do
You Tithe Or Donate To Christian
Organizations From Your Sales? Absolutely!
The tithe from our sales goes to organizations which help needy
individuals (the poor, the fatherless, the widow or the stranger) or
directly to the needy as the Lord
prompts us.
If you still have
unanswered questions and need to speak with someone, please use our feedback
form.
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